At S I G The Label our priority is to provide exceptional customer service and deliver high quality garments. We make every effort to ensure that the website reflects true stock levels. However, if we are unable to fulfill your order we will notify you within three (3) business days to arrange either a backorder or refund.
Our policy lasts seven (7) days. If seven (7) days have gone by since your purchase, unfortunately we can’t offer you a refund otr exchange. The customer must contact S I G The Label within these seven (7) days, and before posting the item. International (not including Australian) customers have a fourteen (14) day return policy.
Please choose carefully as we do not exchange or refund 'change of mind' purchases.
Refunds are only processed for faulty goods. If your item(s) is accepted as faulty once returned, the purchase refund will be granted.
If you are not happy with the cut or fit of your purchase, we can offer you an exchange of product/size or a credit note that is valid for the period of six (6) months.
S I G The Label will not cover the charges for shipping on returned items for exchange of product or a credit note.
If your item arrives in faulty condition, please contact S I G The Label by email at firstname.lastname@example.org before returning the item.
- Manufacturing faults
- Goods which are different to the goods that you ordered
- Have defects that were not obvious or we did not bring to your attention