RETURN POLICY – SO IT GOES THE LABEL

RETURN POLICY


OUR POLICY

At S I G The Label our priority is to provide exceptional customer service and deliver high quality garments. We make every effort to ensure that the website reflects true stock levels. However, if we are unable to fulfill your order we will notify you within three (3) business days to arrange either a backorder or refund.

Our policy lasts seven (7) days. If seven (7) days have gone by since your purchase, unfortunately we can’t offer you a refund otr exchange. The customer must contact S I G The Label within these seven (7) days, and before posting the item. International (not including Australian) customers have a fourteen (14) day return policy.

Please choose carefully as we do not exchange or refund 'change of mind' purchases.

Refunds are only processed for faulty goods. If your item(s) is accepted as faulty once returned, the purchase refund will be granted.

If you are not happy with the cut or fit of your purchase, we can offer you an exchange of product/size or a credit note that is valid for the period of six (6) months.

S I G The Label will not cover the charges for shipping on returned items for exchange of product or a credit note.

If your item arrives in faulty condition, please contact S I G The Label by email at returns@soitgoesthelabel.com.au before returning the item.

FAULTY ITEMS

S I G The Label will refund postage for any manufacturing faults in items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty. We will also not refund any return postage charges unless the item(s) are confirmed as faulty.
What defines faulty?
  1. Manufacturing faults
  2. Goods which are different to the goods that you ordered
  3. Have defects that were not obvious or we did not bring to your attention
Refunds on faulty items will be processed as soon as possible, however please allow up to two (2) billing cycles for the refund to appear on your credit card statement.
To be eligible for a return, your item must be unused and in the same condition in which you received it with all tags attached. It must also be in the original packaging. All goods will be inspected upon return.
All returns or exchanges must be posted to the below address with a copy of the details below:
RETURNS
S I G The Label
EPWORTH BUILDING, Suite 144 - Level 1, 33 Pirie Street, ADELAIDE 5000